Everyhuman: BILLY shoes are available for purchase online at our retail partner Everyhuman.

Direct e-commerce: You can also purchase BILLY shoes directly from this site, billyfootwear.au e-commerce. 

For our sizing charts, click here to go there direct. 

The following video shows one method of measuring your feet, in addition to reading our sizing chart: Sizing Help Video

We use Shopify as our e-commerce platform. Shopify charges a customer's credit card at the time of purchase.

Absolutely! Adult sizes in both men's and women's come in the following sizes: 

Men’s Sizes:  7, 7.5, 8, 8.5, 9, 9.5, 10, 10.5, 11, 11.5, 12, 13, 14, 15.

Women's Sizes: 6, 6.5, 7, 7.5, 8, 8.5, 9, 9.5, 10, 11, 12. 

In addition, the larger kid's sizes overlap with women's sizes. See the following link to a Sizing Conversion Table.

Yes! The Big Kid Size 6 correlates to a Women Size 8 in terms of length.  The Big Kid Size 5 correlates to a Women Size 7 in terms of length.  And the Big Kid Size 4 correlates to a Women Size 6 in terms of length. 

BILLY Kid Sizes are as follows: 

10 US Toddler (some styles)
11 US Little Kid
12 US Little Kid
13 US Little Kid
1 US Little Kid
2 US Little Kid
3 US Little Kid
4 US Big Kid
5 US Big Kid
6 US Big Kid
7 US Big Kid

Note: The larger kid's sizes overlap with men's and women's sizes. See the following link to a Sizing Conversion Table.

BILLY Toddler Sizes are as follows:

5 US Toddler
6 US Toddler
7 US Toddler
8 US Toddler
9 US Toddler
10 US Toddler

See the following link to a Sizing Conversion Table that shows the order of sizing through toddler, kid's, women's and men's.

For Women's shoes, we carry a medium width (B), a wide width (D), and an extra wide width (3E).

For Men's shoes, we carry a medium width (D), a wide width (3E), and an extra wide width (6E).

We have medium (M), wide (W), and extra-wide (XW) shoes in Kid’s and Toddler sizing.

We also have medium (M) and wide (W) athletic sport shoes in Kid's sizing.

Yes! We do ship outside of Australia. International shipping is unfortunately expensive. The international shipping rates listed at checkout are the actual rates. We do not mark them up.

Customers have the ability to confirm how much shipping will be by adding product to their cart and initiating a checkout. The shipping information will display prior to having to add any credit card information.

Remember, international shipments are subject to custom fees, duties, and import taxes. These additional tariffs can be imposed by the importing country's customs authorities. Each country handles foreign product different.

Orders made through billyfootwear.com ship from Macquarie Park NSW, Australia.

Processing Time — Please allow 2 business days to process your order before shipping.

Domestic Shipping — Deliveries to addresses on the East Coast will typically take a shorter period of time than deliveries to addresses in other parts of Australia. Once shipped, shipping can take 2 to 3-business days for West Coast deliveries and up to 7-business days for East Coast deliveries.

International Shipping — Depending on your selected courier, shipping can take 3 - 5 business days to deliver or 7 - 45 business days to deliver.

If you have not received your package within the expected time frame, your package is most likely still in customs awaiting your payment of customs fees, duties, or import taxes. 

For both domestic and international shipments, once our Fulfillment Team fulfills your order, you will receive an automated email with your tracking number.

Customers who use AFOs have had a lot of success with our shoes, but unfortunately it is not a total guarantee. Folks with larger braces or who already have wider feet may not be able to use some of our current shoes because the shoes simply are unable to create enough volume inside to accommodate.

Despite popular belief, it is important to remember that many of our current shoes were not built specifically for AFO use. They were built under the banner of universal design, providing an alternative way to access entry into shoes, which is easier for everyone. The design inspiration came after company co-founder Billy Price broke his neck from a three-story fall and could no longer put his shoes on independently. There was nothing on the market that satisfied his needs, so he teamed with fellow co-founder Darin Donaldson and they decided to do something about it. The goal was to combine fashion with function—dissolve the line between adaptive and non-adaptive—and create mainstream shoes for the masses, yet still preserve the functionality for those that need it, like Billy. It turns out that the functionality that Billy was looking for also appeals to users of AFOs. And given the overwhelming response from the AFO community, BILLY Footwear continues to actively work toward making their shoes more AFO friendly.

We have wider shoes in women's, men's, kid's and toddler silhouettes. The shoes for toddlers and kids in the D|R Collection have design components making them more AFO friendly, yet still incorporate universal design for mass market appeal. The shoes are wider, a bit deeper, and have an internal lining that is more tear resistant, per customer input.

In terms of shoes made specifically for braces though, we have the Goat. Made in collaboration with Boston Orthotics & Prosthetics in the USA, our Goat AFO-Friendly Shoes have additional removable insoles plus a removable wedge for extra depth. The shoes come in wide and extra wide, and have a durable lining, robust outsole, and multiple zipper configurations allowing the toe to be reinforced.

YES! If a lift needs to be added to a shoe to help with a difference in limb length, the BILLY shoes can accommodate. However, the BILLY brand does not have the setup to actually perform the task.

Yes! We currently have an assortment of boots in toddler, kids', and women's sizing. Some of the kid's sizing goes up to a Big Kid 9, which correlates to a Men's 9 and Women's 11. 

Yes! Gift cards are available under the Collections tab in the BILLY Gift Cards collection.

If you are to wash your shoes, we recommend spot washing by hand. We do not recommend putting your shoes in a washing machine.

Yes! Please see the following video for the steps on how to order a single shoe or pair of single shoes in different sizes from billyfootwear.com. Be sure to indicate what size of shoe you need for what foot (right or left): How to order a single shoe or pair of single shoes

Note: If you have never used the SINGLESHOE code before, please reach out to info@billyfootwear.com first to get approval.

Click here to read our Return Policy.

Click here to access our Automated Returns Portal.

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Click here to read our Cookie Policy.

Click here to read our Terms of Service, which will potentially put you to sleep.

Click here to read our Footwear Warranty.

Customer Service hours are 9AM - 5PM PST Monday through Friday. If you are reaching out to us outside of these hours, no worries. We will get to your inquiry once we are back in the office.